Privacy, Terms & Cancellation

1. Who we are

BlueXpedition Mauritius ("we", "us", "our") is a small private-tour operator based in Pointe d'Esny, South-East Mauritius. You can reach us on WhatsApp at +230 5496 0101 or via Instagram @bluexpeditionmauritius.

2. What information we collect

• Booking details you send us: your name, phone/WhatsApp number, email (if provided), party size, preferred dates and any message or special requests (for example dietary needs).
• The itinerary you build: the experiences and stops you select in our planner, sent to us via WhatsApp when you choose to.
• Basic website analytics: anonymous, aggregated data such as pages viewed, approximate country, language and device, used only to improve the site. We do not use this to identify you personally.

3. How we use it

• To plan, confirm and run your tour, and to communicate with you about it.
• To improve our tours and our website.
• We do not sell, rent or share your personal information with third parties for marketing.

4. Where your data goes

When you tap "Send my expedition" or any WhatsApp button, your message is sent through WhatsApp (Meta) under their own privacy terms. If analytics is enabled, anonymous usage data is processed by Google Analytics. Currency and country detection uses an IP-location lookup that does not store personal data. We keep your booking messages only as long as needed to serve you and meet our records obligations.

5. Your rights

You can ask us at any time to see, correct or delete the personal information you've shared with us — just message us on WhatsApp. If you are in the EU/EEA or UK, you have rights under the GDPR/UK GDPR, including access, correction, erasure and objection. We respond within a reasonable time.

6. Cookies & analytics

The site uses minimal cookies/local data only where needed for analytics and to remember your language/currency preference. You can block cookies in your browser; the planner will still work.

7. Booking & payment terms

• Sending an itinerary or message is a request, not a confirmed booking. Your tour is confirmed only when we reply and agree the date, route and price.
• Prices shown on the site are estimates in Mauritian Rupees (with an approximate conversion for convenience); the final price is confirmed by us before your tour.
• No deposit is required for standard tours. A deposit may apply for private or custom days.
• Payment is by cash (MUR) or card via PayPal. PayPal may apply a small processing fee.

8. Cancellation & weather

• Sea trips and hikes depend on weather and sea safety.
• If conditions are unsafe we will offer to reschedule at no cost.
• If we cancel because of weather, there is no charge to you.
• If you need to cancel or change your booking, contact us as early as possible on WhatsApp and we'll do our best to accommodate you.

9. Safety & responsibility

Your safety is our priority — life jackets are provided on all sea trips and we adapt every tour to conditions and to your group. You take part in activities at your own reasonable risk and agree to follow your guide's safety instructions. Please tell us in advance about medical conditions, allergies or mobility needs so we can plan accordingly.

10. Changes to this policy

We may update this page from time to time. The "last updated" date above shows the latest version.